Terms and Conditions

Terms and Conditions of Enrolment

Payment of Fees

  1. On application for admission to a Cert III or Cert IV in EAL course, a fee of $250 is payable to cover administration and processing.
  2. This application fee of $250 is non-refundable.
  3. Students are required to pay for their own text books. The initial textbook fee will be included in the invoice.
  4. Students who extend their courses will be required to pay a separate fee for tuition and additional textbooks.
  5. Fees may be paid via bank transfer, credit card or electronic transfer.
    Bank details are located at http://www.vae.edu.au/fee-information/

Refund Policy:
Refunds are made by cheque or electronic funds transfer to a nominated bank account.

  1. Definition: a ‘course’ means the period of study for which you have paid tuition fees.
  2. All requests for refunds must be made in writing to the Director, VAE.
  3. The administration fee will not be refunded.
  4. The tuition fee will not be refunded after you have started your course.
  5. The institute will refund fees in full within two weeks if VAE cannot deliver the course for which the student is enrolled.
  6. The institute will refund 60% of the tuition fee received if a student decides not to attend the course, providing written notice is given, no less than 28 days before the course commencement date as shown on letter of offer.
  7. Payment of refunds as outlined above will be made within 4 weeks of receipt of a written claim.
  8. This agreement does not remove the right to take further action under the Australian Consumer Protection Laws.

Alterations:
We reserve the right to alter timetables, classes, course content, and locations where necessary.

Privacy
Victorian Academy of English (VAE) respects your right to privacy and any personal information provided by you to the College will be held in confidence and is protected by the Privacy Act 1988, the Information Privacy Act 2000 and other legislation. The information you have provided will primarily be used for the service you have requested of us. We will not share or distribute your personal information to any third parties although we are legally obliged to pass on information to government agencies when requested.

Complaints & Appeals Process
If you have a serious complaint about your course, your assessment or the Academy, we want to hear from you. It is our policy at VAE to listen carefully to your complaint and try to resolve the problem quickly and fairly. This procedure applies to all currently enrolled students at
VAE.

  1. You can discuss the issue with your primary educator or make an appointment with the student counsellor to discuss your complaint who may be able to help you solve the problem immediately.
  2. If you are still not satisfied, you can request a meeting with the Education Manager of the Academy via support@vae.edu.au or (03) 9866 7737.
  3. If you are still are not satisfied, you can put your case in writing to the Director of the Academy. After the written submission has been received you be invited to discuss your complaint with the Director. You have the right to be represented by a nominee. A decision in writing will be forwarded to your Melbourne address within 10 working days. This decision will be final.

In addition, you also contact the following government agencies:

National Liaison Committee for International Students in Australia (www.nlc.edu.au)
Victoria State Office
Suite 64, Trades Hall, 54 Victoria Street Carlton South Vic
Australia 3053
Telephone: (03) 9650 8908

Ombudsman Victoria for complaints about administrative actions and decisions of the College
(http://www.ombudsman.vic.gov.au) .
Level 9, 459 Collins Street (North Tower) Melbourne Vic
Australia 3000
Melbourne Victoria 3000
Telephone: (03) 9613 6222

For more information about terms and conditions, please contact us.